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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Remedy Service Desk 19.11 Configuring after installation

Configuring Incident Management

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Last modified by Dhanya Menon on Jan 18, 2021
incident_management

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Hiding or displaying the Task and the Categorization tabs in Problem Management
Creating and configuring templates
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