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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Administering

As an administrator, you can manage configuration items and archive records in Remedy Service Desk.

The following primary configuration tasks are documented in the Configuring after installation section:

Related topics

Support group configuration for assignments

Data Management

Incident Management permissions 

Problem Management permissions 

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