Accessing and navigating the interface
As a support agent, use this section to learn how to access the Remedy Service Desk and work in the user interface.
Accessing the Remedy ITSM Suite applications
You can start Remedy ITSM from your browser and navigate through the application.
To log in and access the Remedy ITSM Suite applications
- Type the following URL into your browser:
- <webServer>: Fully qualified name of the BMC Remedy Mid Tier system, specified in the format server_name.company.com.
- <port>: (Optional) Port number (required if the web server is not on the default port)
- In the User Name and Password fields of the Welcome page, enter your user name and password.
Click Login. The IT Home Page opens.
The IT Home page opens by default, however, system administrators can use to open, instead.
Navigating the interface
The following topics provide general information about how to work in the Remedy Service Desk user interface: