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This documentation supports the 19.08 version of BMC Service Desk.

To view an earlier version, select the version from the Product version menu.


  • For the end-to-end Remedy IT Service Management Suite upgrade process, see  Upgrading  in  the Remedy deployment online documentation.

  • For detailed information about upgrading Remedy IT Service Management and other applications, see  Upgrading the applications  in the Remedy deployment online documentation.
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