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This documentation supports the 19.08 version of BMC Service Desk.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Service Desk 19.08 release, including new features, urgent issues, documentation updates, and fixes or patches.


This section only includes information about changes since the most recent release of BMC Service Desk. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, and 19.02.


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August 22, 201919.08 enhancements

Enhancements available in this release:

  • Ability to display the values using the type ahead option

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements Open link

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