Problem management use cases
There are some common problem management use cases that you typically encounter as IT support staff. The Calbro Services user personas help to illustrate the use cases and overall ITIL good practices workflow; however, the use cases do not necessarily make reference to specific Calbro Service sample data.
The following use cases are provided:
- Problem investigation resolution with a change request
- Problem investigation resolution without a change request
- Problem investigation resolution using a change request roll back
- Indicating a problem investigation at an impasse
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