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This documentation supports the 19.08 version of BMC Service Desk.

To view an earlier version, select the version from the Product version menu.

Incident and Problem Processes community

Another valuable source of troubleshooting information is the BMC community for Incident and Problem Processes. Here, you can view discussions and other documents related to BMC Service Desk. Registered members of the community can take part in on-going discussions or start new discussions where they can ask questions, seek advice, or share information.

To register as a member

  1. Go to
    The Incident and Problem Processes community page opens.
  2. At the top of the page, click Register.
  3. Follow the on-screen instructions.
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