This section contains information about enhancements in version 19.08 of BMC Service Desk.
For more information, see
BMC Service Desk enhancements
The following sections provide information about the enhancements in the 19.08 release.
Automating root cause computing by using machine learning
The BMC Helix Cognitive Service Automation feature uses machine learning capabilities to get recommendations for Root Cause in Problem Management. For more details, see .
What else changed in this release
In this release, note the following significant changes in the product behavior:
Product behavior in versions earlier than 19.08
Product behavior in version 19.08
Type-ahead option for the Service CI and CI fields.
|The type-ahead option was implemented for some fields and the matching values were displayed after the first keystroke.|
To maintain consistency and to improve performance, the type-ahead option is now implemented for the Service CI and CI fields. This option is available if the Service CI and CI fields support both, entering and selecting a value.
The Service CI field is modified in the following forms:
The CI field is modified in the following forms:
This option displays matching values after you enter three keystrokes in the Service CI and CI fields. To configure this value, see .