This documentation supports the 19.02 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Solution_Query_Service and Solution_QueryList_Service functions

The Solution_Query_Service and Solution_QueryList_Service functions allow searches for specific solution database (using the query service) or a set of solution databases (using the query list service).These functions are web service specific. To perform a search outside of web services, use the PBM:Solution Database form.

The following table lists the input values:

Input values

Web service field

Field value

Notes

Solution_Database_ID

This field is used only in the Solution_Query_Service operation.

Qualification

AR System qualification

This field is used only in the Solution_QueryList_Service operation.

The following table lists the output values:

Output values

Web service field

Notes

Solution_Database_ID

Returned only in the Solution_QueryList_Service operation

Solution_Summary

Solution_Status

Solution_Type

Searchable

View_Access

Abstract

Solution

Company

Contact_Company

Organization

Department

Region

Site_Group

Site

Product_Categorization_Tier_1

Product_Categorization_Tier_2

Product_Categorization_Tier_3

Product_Name

Product_Model_Version

Manufacturer

Categorization_Tier_1

Categorization_Tier_2

Categorization_Tier_3

Assigned_Support_ Company

Assigned_Support_ Organization

Assigned_Group

Assignee


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