This documentation supports the 19.02 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Planning task times

You can plan the time for individual tasks.

The Dates tab in the Task form includes fields where you can enter scheduling information. You can create the time segments that are required to complete individual tasks.

Related topics

Defining business schedules using Business Time Open link

Registering time segments for CIs - Creating a blackout schedule Open link

To plan the time for tasks

  1. On an incident request form, select the Tasks tab.
  2. Select a task and click View.
  3. On the task form, click the Dates tab.
  4. In the Dates/Time region of the form, provide dates for the Scheduled Start Date and Scheduled End Date fields.
  5. In the Time Segment Action field, select the following options:

    Time Segment ActionDescription
    Analyze Time SegmentsYou can use this option to create the required time segments. For example, you can view when the CI is available or unavailable and accordingly create a time segment.
    Create Business Event Time SegmentYou can use this option to create or modify the required time segments for business events. For example, holidays, training, and so on and so forth. Ensure that the business event is unique. Business event uniqueness is according to its title and specified attributes.
    Modify Business Event Time Segment
    Create Categorizational Time SegmentYou can use this option to create or modify the required time segments based on categorizations. For example, Calbro Services - Hardware. Ensure that the categorization is unique. Categorization uniqueness is according to its title and specified attributes.
    Modify Categorizational Time Segment
    Create/Modify CI Time SegmentYou can use this option to create a time segment to indicate when the CI is available or unavailable.
  6. Save and close the form.
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