This documentation supports the 19.02 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Icons used in the interface



This table describes some of the icons used on the consoles and in the Best Practice view of the application interface.

Icon descriptions

Icon

Description

Detail — Displays detailed information about the field's content. For example, if you click the Detail icon associated with the Customer field, the People form appears with information about the customer whose name appears in the field.

Search — Searches for field contents. This icon is associated with fields that have the ability to open a search dialog box or form.

Explore CI — Opens the BMC Atrium Explorer for the CIs selected in the Service and CI fields.

Clear field contents — Clears the contents of the field and allows you to make another selection. It does not delete the record.

For other icons used on the consoles and functional areas of consoles, see IT Home page.

Related topics

Accessing Smart IT


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