This documentation supports the 19.02 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Accessing and navigating the interface

This section provides the following information:

Accessing the BMC Remedy ITSM Suite applications

This section describes how to start the BMC Remedy IT Service Management suite of applications from your browser and navigate through the application.

To log in and access the BMC Remedy ITSM Suite applications

  1. Type the following URL into your browser:
    • <webServer>: Fully qualified name of the BMC Remedy Mid Tier system, specified in the format
    • <port>: (Optional) Port number (required if the web server is not on the default port)
  2. In the User Name and Password fields of the Welcome page, enter your user name and password.
  3. Click Login. The IT Home Page opens.


    The IT Home page opens by default, however, system administrators can use Configuring home page preferences to open, instead.

Navigating the interface

The following topics provide general information about how to work in the BMC Service Desk user interface:

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