This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Viewing the audit log

Viewing audit logs enables you to view field and notification audits against an incident, problem, or known error. When certain fields are changed or when system notifications are sent, an audit entry is created to track the changes. The log in ID of the user who makes the change is displayed next to the audit entry.

To view audit logs for an incident

  1. From the IT Home Page, select Incident Management > Search Incident, and click Search.
  2. Select the incident for which you want to view the log.
  3. From the navigation pane on the left side of the form, click Functions > View Audit Log.
  4. (Optional) From the Audit Type field, select the required options from the drop-down menu.
  5. Click the Notification Audit tab to view the notification audit entries for the incident.
  6. Select the required notification audit entry and click View.

To view audit logs for a problem

  1. From the IT Home Page, select Problem Management > Search Problem, and click Search.
  2. Select the problem for which you want to view the log.
  3. From the navigation pane on the left side of the form, click Functions > View Audit Log.
  4. (Optional) From the Audit Type field, select the required options from the drop-down menu.
  5. Click the Notification Audit tab to view the notification audit entries for the problem.
  6. Select the required notification audit entry and click View.

To view audit logs for a known error

  1. From the IT Home Page, choose Problem Management > Search Known Error, and click Search.
  2. Select the known error for which you want to view the log.
  3. From the navigation pane on the left side of the form, click Functions > View Audit Log.
  4. (Optional) From the Audit Type field, select the required options from the drop-down menu.
  5. Click the Notification Audit tab to view the notification audit entries for the known error.
  6. Select the required notification audit entry and click View.


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