This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Viewing incident request records

When you want to view the incident record in detail, double-click the incident request in the Incidents table. Fields on the form display the incident status and other information related to the incident. System administrator can set permission in the Applications Permission Model to view the incident request. For more information, see  System Settings .

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