This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Troubleshooting

This section provides the following troubleshooting information:


GoalInstruction
Troubleshooting errors in service requests because of errors in Change Management or Incident Management

Troubleshooting service requests with errors

Troubleshooting errors in the email messages

Troubleshooting email record creation and updates

Troubleshooting email delivery issues

Troubleshooting email delivery issues

Working with error messages

BMC Remedy AR System messages

How to contact the customer support and view the support status of the releases

Support information

How to contact the BMC communities for incident and problem discussions

Incident and Problem Processes community

Troubleshooting errors in incident requests

Troubleshooting incident requests with errors


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