This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Sample data - Incident templates

To help speed up implementation and align organizations with the Best Practice approach, the Incident Management module ships with out-of-the-box sample data in the form of templates that can be used to jump-start the process of creating incident requests.

The following table lists the sample data templates:

Template name

Template Category Tier 1

Windows password reset

Personal Computing

PC's hard disk is full

Personal Computing

Can't start PC

Personal Computing

PC is slow

Personal Computing

PC has virus

Personal Computing

Sound not working

Personal Computing

Exchange password reset

Email

Change entry in global address book

Email

Can't open Outlook

Email

PST folder corrupted

Email

Can't connect to Email

Email

Can't connect to network

Network

Can't connect to wireless

Network

Can't connect VPN

Network

Internet access is slow

Network

Web page cannot be displayed

Personal Productivity

Browser very slow

Personal Productivity

Can't navigate to a page

Personal Productivity

Can't navigate to a secure site

Personal Productivity

Cannot access webmail

Personal Productivity

Addons are disabled

Personal Productivity

Browser stops or crashes

Personal Productivity

Can't install browser update

Personal Productivity

Browser reports a runtime error

Personal Productivity

Can't open WORD document

Personal Productivity

WORD won't start

Personal Productivity

Error when WORD starts

Personal Productivity

Can't print WORD document

Personal Productivity

WORD document is locked

Personal Productivity

Can't open WORD 2007 document

Personal Productivity

Can't open PowerPoint presentation

Personal Productivity

PowerPoint won't start

Personal Productivity

Error when PowerPoint starts

Personal Productivity

Can't print PowerPoint presentation

Personal Productivity

PowerPoint presentation is locked

Personal Productivity

Can't open PowerPoint 2007 presentation

Personal Productivity


Related topic

For information about other out-of-the-box functionality that you can use to jump-start productivity, see System SRDs shipped with the product.

For information about creating template, see  Creating templates .

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