Release notes and notices
Learn what’s new or changed for BMC Service Desk 18.08 release, including new features, urgent issues, documentation updates, and fixes or patches.
This section only includes information about changes since the most recent release of BMC Service Desk. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1 and 18.05.
To stay informed of changes to this space, place a watch on this page.
|August 31, 2018||18.08 enhancements|
In the Remedy IT Service Management Suite 18.08 release the BMC Cognitive Service Management feature is enhanced to automatically apply templates to incidents that are created by using emails.