This documentation supports the 18.08 version of Service Desk.

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Release notes and notices

Learn what’s new or changed for BMC Service Desk 18.08 release, including new features, urgent issues, documentation updates, and fixes or patches.


This section only includes information about changes since the most recent release of BMC Service Desk. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1 and 18.05.


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November 29, 201818.08.01: Patch 1 for version 18.08This patch consolidates all the Hot Fixes delivered for Incident Management and Problem Management version 18.08 and later into a single patch release.
August 31, 201818.08 enhancements

In the Remedy IT Service Management Suite 18.08 release the BMC Helix Cognitive Automation feature is enhanced to automatically apply templates to incidents that are created by using emails.

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