This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Recording additional investigation information

You can use Problem Management to record additional information about the problem investigation after you create it.

For example, you might add or change the Target Date to indicate the estimated date for the problem investigation's resolution.

To record additional information

  1. Open the relevant problem investigation as described in Viewing problem investigations.
  2. Click the calendar icon beside the Target Date field.

    Note

    The Target Date field is a required field when the problem investigation's status is not Draft.

  3. Select the target resolution date and time.
  4. Click OK, then click Save.
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