This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Problem Management interfaces

Problem Management provides a set of interfaces that other applications can use to integrate with the Problem Management application.

These interfaces include a set of BMC Remedy AR System forms that provide the ability to define, query, and modify incidents. They also include web services interfaces that are built on these forms to provide a mechanism to interact with the Problem Management application using web services. For more information, see Problem Management integrations.

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