This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Performing quick actions on a relationship


You can perform many other actions on a relationship. For a list of these actions, see the tables in the following procedure.


To perform a quick action

  1. Open the incident request or problem investigation record.
  2. Click the Relationships tab.
  3. From the Relationships table, select the relationship entry for which you want to perform the action.
  4. From the Quick Actions list, select the action you want to perform, such as Get Impacted Areas.
    The following table lists available quick actions for any related item:
    Effects of general relationship actions

    Relationship action

    Effect

    Get Related Relationships

    Copies the relationships of the selected record to the current incident's relationships

    Modify Relationship Type

    Prompts you to modify the relationship type, as described in Modifying relationship types

    More quick actions are available when you select a related configuration item, as indicated in the following table:

    Relationship action

    Effect

    Opens a graphical relationship viewer that shows a selected CI's relationship with other records

    Create New CI Unavailability

    If BMC Asset Management is installed, creates CI unavailability for the selected CI

    Get CI Impact/Urgency

    Copies the impact and urgency of the selected CI

    Get CI Product Categorization

    Copies the product categorization from the selected CI to the classification of the current incident

    Get CI Resolution Product Cat.

    Copies the product categorization from the selected CI to the resolution of the current incident

    Get Impacted Areas

    If BMC Asset Management is installed, prompts you to select impacted areas, as defined in the selected CI, into the current incident's impacted areas

  5. Click Execute.
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