Performing quick actions on a relationship
To perform a quick action
- Open the incident request or problem investigation record.
- Click the Relationships tab.
- From the Relationships table, select the relationship entry for which you want to perform the action.
From the Quick Actions list, select the action you want to perform, such as Get Impacted Areas.
The following table lists available quick actions for any related item:
Effects of general relationship actions
Get Related Relationships
Copies the relationships of the selected record to the current incident's relationships
Modify Relationship Type
Prompts you to modify the relationship type, as described in Modifying relationship types
More quick actions are available when you select a related configuration item, as indicated in the following table:
Opens a graphical relationship viewer that shows a selected CI's relationship with other records
Create New CI Unavailability
If BMC Asset Management is installed, creates CI unavailability for the selected CI
Get CI Impact/Urgency
Copies the impact and urgency of the selected CI
Get CI Product Categorization
Copies the product categorization from the selected CI to the classification of the current incident
Get CI Resolution Product Cat.
Copies the product categorization from the selected CI to the resolution of the current incident
Get Impacted Areas
If BMC Asset Management is installed, prompts you to select impacted areas, as defined in the selected CI, into the current incident's impacted areas
- Click Execute.