$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')
 
 

 

This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Remedy Service Desk 18.08 ... Using Managing problem investigations Performing the root cause analysis

Notifying the problem coordinator

When you finish the root cause analysis and have recommended a structural solution (and perhaps implemented the structural solution) use the Problem Investigation form to notify the problem coordinator that the problem has been solved.

To notify the problem coordinator

  1. Open the relevant problem investigation as described in Viewing problem investigations.
  2. Ensure that the Assignee field is set to the name of the problem coordinator.
  3. From the Status field menu, select Assigned.
Was this page helpful? Yes No Submitting... Thank you
Last modified by Jyoti Nerkar on Aug 03, 2018
task notification problem_coordinator notifying

Comments

Creating a solution entry
Performing the analysis review
© Copyright 1996 - 2018 BMC Software, Inc. © Copyright 1996 - 2018 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2020 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.