This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Notifying the problem coordinator

When you finish the root cause analysis and have recommended a structural solution (and perhaps implemented the structural solution) use the Problem Investigation form to notify the problem coordinator that the problem has been solved.

To notify the problem coordinator

  1. Open the relevant problem investigation as described in Viewing problem investigations.
  2. Ensure that the Assignee field is set to the name of the problem coordinator.
  3. From the Status field menu, select Assigned.
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