Notifying the problem coordinator
When you finish the root cause analysis and have recommended a structural solution (and perhaps implemented the structural solution) use the Problem Investigation form to notify the problem coordinator that the problem has been solved.
To notify the problem coordinator
- Open the relevant problem investigation as described in Viewing problem investigations.
- Ensure that the Assignee field is set to the name of the problem coordinator.
- From the Status field menu, select Assigned.
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