This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Modifying records

After you generate a record, you can modify or update the information it contains. Use the following procedures to modify a single record or multiple records.

To modify a record

  1. Open the record that you need to modify.
  2. Click the field, tab, or link in the Navigation pane that contains or takes you to the information you want to update.
  3. Make the appropriate changes.
  4. Click Save.

To modify multiple records

  1. From the Incident Management Console, select Functions > Search Incident.
  2. Enter the required search criteria, and click Search.
  3. Select the records that you want to modify, and click Modify all.
  4. Make the required changes, and click Save.
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