This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Known Error records

You can use the interface forms to create and modify known error records. You can also create a work information entry when creating or modifying a known error record.

Successfully creating a known error entry through web services returns the newly created known error ID.

See the following topics for detailed information about the individual services and functions:

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