This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Developing integrations

One of the design requirements for the BMC Remedy ITSM Suite is that all applications and modules must provide defined interfaces for integration purposes. These interfaces abstract the third party applications that integrate with the BMC Remedy ITSM applications and modules.

For Remedy Service Desk Integrations
To integrate Remedy ITSM with BMC Cloud Lifecycle Management

To design and automate event-driven tasks across applications by using BMC Helix Integration Service

BMC Helix Integration Service

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