This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Configuring Customer and Contact name format

The customer and contact name format controls how the customer's or the contact's name appears on the Incident Request form. The name format choices are:

  • first name, middle name, last name
  • last name, first name, middle name (default)
  • last name, first name

To configure the Customer and Contact name format

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Incident Management > Advanced Options > Incident Management Settings, and then click Open.
  3. Click Show Settings to populate the Customer and Contact Search Type field with the current setting.
  4. From the Customer and Contact Name Format list, select the format.
  5. Click Add/Modify Settings to save the setting.
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