This documentation supports the 18.08 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Accessing BMC Knowledge Management

This procedure describes how to access the BMC Knowledge Management application from Incident Management.

Other topics provided include:

To access BMC Knowledge Management

If you have access to BMC Knowledge Management, you can use that application to look for a solution. With the incident request record open, from the Functions area of the Navigation pane, click Search Knowledge Base.

For more information, see the  Searching for knowledge articles  the BMC Knowledge Management online documentation.

Related topics

If you have access to BMC Knowledge Management, you can use that application to help you with the following tasks:

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