Working with scripts

As an administrator, you can create Initiator and Assignment scripts and then use mappings to search for scripts within a  Remedy ITSM form (for example, the Incident form).

In Incident Management module of Remedy Service Desk, a script provides a detailed set of questions for the service desk analyst to use when resolving or assigning an incident.

• Creating scripts
• Mapping scripts
• Using Manage Mappings