This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Working with scripts

As an administrator, you can create Initiator and Assignment scripts and then use mappings to search for scripts within a  Remedy ITSM form (for example, the Incident form).

In Incident Management module of Remedy Service Desk, a script provides a detailed set of questions for the service desk analyst to use when resolving or assigning an incident.

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