This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Using qualifications to generate a report

You can manage the scope of a report by adding qualifications to the criteria that the report engine uses to generate the report content. You can tell the report to search only certain specified fields for particular values, or you can build advanced qualifications by using field names, keywords, and operators.

This procedure describes how to generate basic qualifications by using the Show Additional Filter option. To generate a report by using advanced qualifications, see Using advanced qualifications to generate a report.

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