This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Troubleshooting incident requests with errors

The following table lists the errors related to incident requests.

IssueWorkaround
When you click Assign to Me for an existing incident request, the following error message is displayed:

The search did not find a support group for one of the following reasons; either you are currently unavailable for assignment or you are not related to a Support Group. Notify your administrator. (ARERR 1290110).

See the Before you begin section in the Working with assignments topic.




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