This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Service Desk 18.05 release, including new features, urgent issues, documentation updates, and fixes or patches.


This section only includes information about changes since the most recent release of BMC Service Desk. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.


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May 31, 201818.05 enhancements

BMC Service Desk 18.05 enhancements include:

  • Enhancements to Show File attachments in BMC Remedy IT Service Management Suite
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