This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Problem Management predefined reports

You first select the type of report that you want to run. The report type pulls information from the appropriate BMC Remedy ITSM application form. After you select a report type, you select the individual report that you want to run.

To access predefined reports, select Functions > Reports. On the Report Console, under Category, select Problem. A list of available reports is displayed. Reports are organized by category, some of which contain subcategories. 

The following table describes the predefined Web reports.

Report name

Description

Problem Investigation > All

All Problem Investigations by Coordinator Group

Lists all problem investigations, based on the problem coordinator's group

Problem Investigation > Open by Service

Open Problem Investigations by Service

Lists open problem investigation records grouped by service

Problem Investigation > Resolved by Product Categorization

Resolved Problem volume by Product Categorization

Lists resolved and closed problem investigation records grouped by product category

Known Error > All by Coordinator Group

All Known Errors by Coordinator Group

Lists all known errors, based on the problem coordinator's group


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