Problem Management predefined reports
You first select the type of report that you want to run. The report type pulls information from the appropriate BMC Remedy ITSM application form. After you select a report type, you select the individual report that you want to run.
To access predefined reports, select Functions > Reports. On the Report Console, under Category, select Problem. A list of available reports is displayed. Reports are organized by category, some of which contain subcategories.
The following table describes the predefined Web reports.
Problem Investigation > All
All Problem Investigations by Coordinator Group
Lists all problem investigations, based on the problem coordinator's group
Problem Investigation > Open by Service
Open Problem Investigations by Service
Lists open problem investigation records grouped by service
Problem Investigation > Resolved by Product Categorization
Resolved Problem volume by Product Categorization
Lists resolved and closed problem investigation records grouped by product category
Known Error > All by Coordinator Group
All Known Errors by Coordinator Group
Lists all known errors, based on the problem coordinator's group