Use the topics in this section if you are a new user of BMC Service Desk. These topics help you to quickly understand what BMC Service Desk is about; they help you to identify your role, and provide you with links to information that helps you get started or learn more.
Service desk is divided into two parts Incident Management and Problem Management. There are different user roles defined for Incident Management and Problem Management.
|An incident request flows through different statues in its life cycle. You can use the Process flow status bar to update the status of the incident.|
|A problem investigation flows through different statues in its life cycle. You can use the Process flow status bar to update the status of the problem investigation.||Process flow and the lifecycle of a problem investigation|