This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Incident Management settings

You can use Incident Management Settings, to configure the following application settings:

  • How the application searches for customer or contact information
  • Whether the application displays the People form after you select a customer or contact
  • How the customer's or the contact's name is shown on the incident request form

These settings are global, that is, they apply to all companies.

To perform the following procedures, you must have Incident Config permissions:

Was this page helpful? Yes No Submitting... Thank you