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This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Remedy Service Desk 18.05 ... Configuring after installation Configuring Incident Management

Incident Management advanced options

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Last modified by Dhanya Menon on Oct 23, 2020
incident_management advanced_options

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Using Manage Mappings
Incident Management settings
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