This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

GetListOfRelatedIncidents function

The following table lists the values needed to retrieve a list of related incidents:

Input values

Web service field

Field value

Notes

Incident_Number

This is used only by the HelpDesk_Query_Service operation.

Qualification

AR System qualification

This is used only by the HelpDesk_QueryList_ Service operation.

The following table lists the output values in addition to the output values mentioned in the Output values table in HelpDesk_Query_Service and HelpDesk_QueryList_Service functions:

Output values

Web service field

Notes

Association_Type01

The relationship type from the incident to its related record

Request_ID01

The ID of the record related to the incident

Request_Type01

The type of ticket related to the incident

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