This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Creating a bulk inventory CI

Bulk inventory items are not tracked by an separate record for each item. Instead, bulk items are tracked by quantities of an item type. For example, cables used to connect desktop computers to the network do not require individual records but rather, one record for a bulk quantity of the specific cable type.

To create a bulk inventory CI

  1. From the Navigation pane of the console, choose Functions > Manage CIs.
  2. From the CI Type list of the Manage CI Information dialog box, select Bulk Inventory > Bulk Inventory, and click Create.
  3. In the Bulk Inventory form, complete the following required fields.

    Field name


    CI Name

    Enter the name of the bulk inventory item, for example, Microsoft Windows XP.

    Tier 1, Tier 2, and Tier 3

    Categorize the item.

    Received Quantity

    Enter the number of items received.

  4. Click Save.
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