This documentation supports the 18.05 version of Service Desk.

To view the latest version, select the version from the Product version menu.

18.05 enhancements

This section contains information about enhancements in the version 18.05 of BMC Service Desk.

Enhancements to Show File attachments in BMC Remedy IT Service Management Suite

With this enhancement, when a file is attached to a ticket in BMC Remedy with Smart IT, you can see the attachment in BMC Remedy IT Service Management. Also, you can click the Browse attachments icon to see or add more files as attachments. For more details, see Creating an Incident request record using a template and Creating an incident request record without a template. The System administrator needs to enable a setting for the same. For more details, see System settings.

Move Incident templates across environments

You can now move the Incident templates from the development environment to the production environment using BMC Remedy Deployment Application. For more information, see  Promoting CMDB CDM Definitions across environments .

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