This documentation supports the 9.1 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

SP initiated SAML single logout

Starting from version 9.1.02, Remedy Single Sign-On (Remedy SSO) supports Service Provider (SP) initiated single logout. When a user logs out from an application that is integrated with Remedy SSO, the user gets logged out from applications of all Service Provider sites that have an SSO session. To support the single logout feature, you must enable the feature when you configure the SAML authentication.

SP initiated SAML single logout workflow

StageDescription
1User clicks a logout link of an application that is integrated with Remedy SSO and that has a single sign in session.
2Remedy SSO sends a logout request to the Identity Provider (IdP).
3IdP sends the logout response to Remedy SSO.
4Remedy SSO logs out the user by deleting the application session and authentication cookies.
5Remedy SSO redirects the browser to a logout URL.

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