This documentation supports the 9.1 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

SAMLv2 authentication

The SAMLv2 logon authentication that is SP initiated, has the following workflow:

  1. User accesses the protected application from a mobile device or through a web browser.
  2. Web Agent redirects the user to Remedy Single Sign-On (Remedy SSO) console.
  3. Remedy SSO sends a request to IdP to authenticate user.
  4. IdP presents a login form to user for authentication.
  5. User enters valid credentials.

  6. IdP performs user authentication.
  7. IdP forms authentication response and sends it back to the Remedy SSO server.
  8. Remedy SSO server processes authentication response, validates it, and extracts the assertion that carries user data.
  9. Remedy SSO creates a session for the user.
  10. The user is allowed to access the application.

Related topic

SAMLv2 authentication process 

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