This documentation supports the 9.1 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including resolved issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.


To stay informed of changes to this space, place a watch on this page.

The following updates have been added since the release of the space:




December 5, 2017

Remedy Single Sign-On version 9.1.04 introduces the following features:

  • Support for OAuth 2.0 protocol
  • Authentication with OpenID Connect
  • Integration with BMC TrueSight Presentation Server
  • Integration with Innovation Studio
  • Change of redirection code of Remedy SSO agent
  • Support for Silent Upgrade
September 4, 2017 Service Pack 3 Patch 1

Remedy Single Sign-On Service Pack 3 Patch 1 introduces the following features:

  • Login name is case insensitive
  • Conversion of entered domain name to lower case
  • Restriction of changes to login name and group (role) name
  • Provision to have SAML IdP as first in an authentication chain
June 9, 20179.1.03: Service Pack 3

Remedy Single Sign-On 9.1 Service Pack 3 introduces the following features:

  • Realm support for Local User Management
  • Localization support for end user pages
  • LDAP groups support
  • Web agent enabling or disabling
Dec 5, 20169.1.02: Service Pack 2

Remedy Single Sign-On 9.1 Service Pack 2 introduces the following features:

  • IdP initiated log in and log out
  • Authentication chaining and fallback mechanism
  • Multi-Service Provider domain entry page
  • Single logout for SAML sessions
  • Session invalidation on agent
June 23, 20169.1.01: Service Pack 1

Remedy Single Sign-On 9.1 Service Pack 1 introduces new authentication methods and enhanced security features. The service pack introduces the following enhancements:

  • Kerberos authentication
  • Certificate-based authentication for CAC, PIV, and Smart Cards
  • LDAP authentication with SASL
  • Security enhancements


The BMC Remedy AR System Help file for Remedy Single Sign-On version 9.1.01 that is provided on the product DVD in the file does not install as expected.

To install the Help file, download the latest offline documentation from the Remedy Single Sign-On product download page that is available on the BMC Support site.

December 22, 20159.1.00 enhancements

BMC Remedy AR System 9.1 has been enhanced with the following new features and changes:

  • Centralized configuration available for more parameters
  • Improved search relevancy for Multi-Form Search (MFS)
  • Enhancements to armonitor
  • Field encryption
  • Improved functionality for BMC Remedy Deployment Application
  • Enhancements to Remedy Single Sign-On

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