This documentation supports the 9.1 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.


Quick overview

Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other application with automatic authentication without providing the credentials again.

Remedy SSO supports the following authentication methods:

  • BMC Remedy AR System Server
  • SAMLv2
  • LDAP
  • Kerberos (Starting from version 9.1.01)
  • Certificate-based (Starting from version 9.1.01)
  • Remedy SSO authentication or Local authentication (Starting from version 9.1.02)
  • OAuth 2.0 (Starting from version 9.1.04)
  • OpenID Connect (Starting from version 9.1.04)

Based on the organization’s requirement, you can configure any of the authentication methods to authenticate the users for various BMC applications.

User roles and responsibilities


Product features

Remedy SSO is a lightweight software that offers the following features:

  • Multiple deployment options
  • Integration with BMC Remedy applications, such as BMC Remedy Mid Tier and BMC Remedy AR System
  • High-availability and session failover provisions 
  • Multitenancy option by default
  • User ID transformations

  • Authentication Fallback/Chaining

  • Login page branding

  • Logging options

  • Localization support for the following languages for the authentication process:
    • English
    • French
    • German
    • Brazilian Portuguese
    • Italian
    • Spanish
    • Japanese
    • Simplified Chinese
    • Russian
    • Korean

Product documentation

The Remedy SSO documentation helps administrators to plan, install, and administer the product. Based on your role, you can refer to the following sections of the document:

Product Documentation

Additional resources

All users:

  • Should view and set up a watch on the Release notes and notices page for the latest product information and documentation updates.
  • Can download an Adobe Acrobat PDF of this documentation from the PDFs page.
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  1. Andreas Wiencek

    None of the links in under "Product documentation" work. They all lead to deleted documents.

    Nov 16, 2018 01:49
    1. Vrishali namdev Galinde

      Hi Andreas,

      Thank you for pointing this out. Will fix this at the earliest.



      Nov 19, 2018 10:38