This documentation supports the 9.1 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

Integrating Remedy SSO with BMC Remedy AR System

Important

The Remedy Single Sign-On (Remedy SSO) installer does not perform unintegration. If the user wants to integrate Remedy SSO with a supported BMC application which is already integrated with BMC Atrium Single Sign-On, the previous integration has to be removed manually.


This topic provides the following information:

Before you begin

Ensure that you have installed the following applications:

  • Remedy SSO
  • BMC Remedy AR System
  • BMC Remedy Mid Tier

For more information, see Installing BMC Remedy AR System  and Installing Remedy SSO.

Note

  • BMC supports Remedy SSO 9.1.x with BMC Remedy Action System 9.x and 8.1.
  • BMC supports Atrium Single Sign-On with BMC Remedy Action System 9.0 and earlier versions. Atrium Single Sign-On is not supported with BMC Remedy Action System 9.1.

Integrating Remedy SSO with AR System Server

To integrate BMC Remedy Action Request System (BMC Remedy AR System) with the Remedy SSO, you must run the Remedy SSO installer on the computer on which the BMC Remedy AR System server is installed. You must have the Remedy SSO server and the BMC Remedy AR System server running before performing the integration.

To run Remedy SSO on the BMC Remedy AR System server

  1. Unzip the Remedy SSO files.
  2. Run the installation program (setup.exe).
    The setup executable is located in the Disk1 directory of the extracted files.
  3. In the lower-right corner of the Welcome panel, click Next.
  4. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  5. Accept the default destination directory or browse to select a different directory, and then click Next.
  6. Select the Integrate with BMC Remedy AR System option, and then click Next.

  7. Enter the directory path where BMC Remedy AR System application is installed.
  8. Enter the URL (of the load balancer in a High Availability mode) for communication between Remedy SSO and agent.

    Note

    The URL must be the Fully Qualified Domain Name (FQDN) only and not IP addresses or short aliases as they do not preserve cookie domain and prevent functioning of Remedy SSO.

    Even when you access applications, use FQDN. For example, remedy.bmc.com.

  9. Check the installation preview and then click Install to complete the integration.

    Note

    After the BMC Remedy AR System integration is completed, the installer restarts the AR System server. If you receive a warning message that the AR System server restart has failed, check the status of the server. If the server is not running, restart the server manually.

(optional) Silent integration of Remedy SSO with BMC Remedy AR System

You may integrate Remedy SSO with BMC Remedy AR System using the silent mode.

To integrate Remedy SSO with BMC Remedy AR System using the silent mode

Run the installer with the -i silent option:

  • (Windows) setup.exe -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>
  • (UNIX) sh setup.bin -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>

The options file is as follows:

-P installLocation=<path where product info will be located>

-A productRemedySSO

-J AR_TYPE=true

-J AR_HOME=<path_to_AR_server_home>

-J INT_URL=<internal_RSSO_url>

Integrating Remedy SSO with BMC Mid Tier

To integrate BMC Remedy Mid Tier with BMC Remedy Single Sign-On, you must run the BMC Remedy Single Sign-On installer on the computer on which BMC Remedy Mid Tier is installed.

To run Remedy SSO on BMC Remedy Mid Tier

  1. Unzip the Remedy SSO files.
  2. Run the installation program (setup.exe).

    The setup executable is located in the Disk1 directory of the extracted files.

  3. In the lower-right corner of the Welcome panel, click Next.
  4. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  5. Accept the default destination directory or browse to select a different directory, and then click Next.
  6. Select the Integrate with BMC Mid Tier option, and then click Next.

    Important

    After successful integration, the server hosting BMC Remedy Mid Tier will be restarted.

  7. Enter the directory path where BMC Remedy Mid Tier is installed.
  8. Enter the URL (of the load balancer in a High Availability mode) to redirect unauthenticated user requests to Remedy SSO for authentication.
  9. Enter the URL (of the load balancer in a High Availability mode) for communication between Remedy SSO and agent.

    Note

    • The URL must be the Fully Qualified Domain Name (FQDN) only and not IP addresses or short aliases as they do not preserve cookie domain and prevent functioning of Remedy SSO. Even when you access applications, use FQDN. For example, remedy.bmc.com.
    • Step 8 refers to a user facing URL.Hence for the sake of security, the user facing URL/end point should be https.
    • Step 9 refers to service url which is server-to-server communication. Hence for the sake of performance, in a secured area you may use http.





  10. Check the installation preview and then click Install to complete the integration.

(optional) Silent integration of Remedy SSO with BMC Remedy Mid Tier

You may integrate Remedy SSO with BMC Remedy Mid Tier using the silent mode.

To integrate Remedy SSO with BMC Remedy Mid Tier using the silent mode

Run the installer with the -i silent option:

  • (Windows) setup.exe -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>
  • (UNIX) sh setup.bin -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>

The options file is as follows:

-P installLocation=<path where product info will be located>

-A productRemedySSO

-J MT_TYPE=true

-J MT_HOME=<path_to_Midtier_home>

-J MT_PATH=<path_to_Midtier_server_home>

-J INT_URL=<internal_RSSO_url>

-J EXT_URL=<external_RSSO_url>

Using AREA LDAP plug-in configuration

AREA LDAP configuration and AREA RSSO are different plugins, and when you install the RSSO agent in AR System server, the AREA LDAP plugin is removed from pluginsvr_config.xml file. 

Starting from version 9.1.04, if you want to use the AREA LDAP plug-in configuration for Remedy SSO, perform the following steps:

  1. Implement the same configurations (Bind User, Host Name, User Base search and other settings) in Remedy SSO as described in  Configuring the AREA LDAP plug-in
  2. Add the AREA LDAP reference again to the pluginsvr_config.xml for all the AR servers (if you have a server group):

    <plugin>
        <name>ARSYS.ARDBC.LDAP</name>
        <classname>com.bmc.arsys.plugins.ardbcldap.ARDBCLDAPPlugin</classname>
        <filename>C:\Program Files\BMC Software\ARSystem\pluginsvr\ardbcldapplugin91_build006.jar</filename>
        <pathelement type="path">FRESH</pathelement>
        <pathelement type="location">C:\Program Files\BMC Software\ARSystem\pluginsvr\ardbcldapplugin91_build006.jar</pathelement>
    </plugin>

Note

You cannot use RSSO integration for DevStudio or User Tool.

RSSO integrates with Mid Tier which uses AREA RSSO plugin, and Dev Studio or User Tool goes directly to the AR Server authentication by using the AREA plugin.


Related topics

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Comments

  1. Michael Ziniti

    There is a typo in the 'Notes' : "BMC supports Remedy SSO 9.1.x with BMC Remedy Action System 9.x and 8.x." According to both the Compatibility Matrix and Tech Support leads, RSSO is NOT compatible with ARS 8.0. However, it is compatible with ARS 8.1.

    Please update this Note.

    May 23, 2018 11:30
    1. Olga Kutetska

      Hello!

      Thank you for the comment. We have updated this note, and it is going to be published later this week.


      Jul 01, 2019 08:26
  2. Laurentiu Visan

    Hello, integrations options are not available with Remedy SSO installer on the AR server. Instead, the upgrade options still appear.

    FYI: RSSO server is installed on a different server than the AR System Server. RSSO server version: 18.08 AR server version: 18.08 RSSO integrations 9.1.01

    Could you please advise?

    Regards, Laurentiu

    Feb 25, 2019 05:55
    1. Olga Kutetska

      Hello!

      We are sorry that your question was left unnoticed.

      You must have InstalledConfiguration.xml on your machine, so the installer does not display integrate options. You need to manually remove the <RemedySSO (integration) installation> directory that contains the InstalledConfiguration.xml file and then perform the integration.


      Jul 01, 2019 08:14
  3. Heliodoro Alvarez

    Hi All, about:

    Using AREA LDAP plug-in configuration

    Starting from version 9.1.04, in case you want to use the AREA LDAP plug-in configuration for Remedy SSO, implement the same configurations (Bind User, Host Name, User Base search, and other settings) in Remedy SSO as stated in Configuring the AREA LDAP plug-in

    If you do not want to use the AREA LDAP plug-in to obtain information about LDAP groups or attributes, you need to completely migrate to Remedy SSO and turn off the AREA LDAP plug-in.

    Please consider below:

    AREA LDAP configuration and AREA RSSO are different plugins and when you install the RSSO agent in AR Server it will remove the AREA LDAP plugin from pluginsvr_config.xml, so in case that you need to use AREA LDAP for your LDAP users to Dev Studio you need to add the AREA LDAP reference again in the pluginsvr_config.xml for all your AR Servers in case of a Server group as:

    ARSYS.AREA.AREALDAP com.bmc.arsys.plugins.arealdap.AREALdapPlugin ...\BMC Software\ARSystem\pluginsvr\arealdapplugin91_build003.jar FRESH ...\BMC Software\ARSystem\pluginsvr\arealdapplugin91_build003.jar

    and you cannot use RSSO integration for DevStudio or User Tool as RSSO integrates with Mid Tier and Dev Studio or User Tool goes directly to the AR Server authentication using the AREA plugin and Mid Tier uses AREA.RSSO

    Mar 12, 2019 01:57