This documentation supports the 9.1 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.


BMC

BMC Remedy Single Sign-On 9.1

All versions
This space contains information about Remedy Single Sign-On (Remedy SSO) authentication service including service packs and patches. Remedy SSO is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other resource with automatic authentication without providing the credentials again.

Release notes and notices
updated 15 Apr
This section provides information about what is new or changed in this space, including resolved issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.

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The following updates have been added since the release of the space:

Date

Title

Summary

December 5, 2017

9.1.04

Remedy Single Sign-On version 9.1.04 introduces the following features:

  • Support for OAuth 2.0 protocol
  • Authentication with OpenID Connect
  • Integration with BMC TrueSight Presentation Server
  • Integration with Innovation Studio
  • Change of redirection code of Remedy SSO agent
  • Support for Silent Upgrade
September 4, 2017

9.1.03.01: Service Pack 3 Patch 1

Remedy Single Sign-On Service Pack 3 Patch 1 introduces the following features:

  • Login name is case insensitive
  • Conversion of entered domain name to lower case
  • Restriction of changes to login name and group (role) name
  • Provision to have SAML IdP as first in an authentication chain
June 9, 2017 9.1.03: Service Pack 3

Remedy Single Sign-On 9.1 Service Pack 3 introduces the following features:

  • Realm support for Local User Management
  • Localization support for end user pages
  • LDAP groups support
  • Web agent enabling or disabling
Dec 5, 2016 9.1.02: Service Pack 2

Remedy Single Sign-On 9.1 Service Pack 2 introduces the following features:

  • IdP initiated log in and log out
  • Authentication chaining and fallback mechanism
  • Multi-Service Provider domain entry page
  • Single logout for SAML sessions
  • Session invalidation on agent
June 23, 2016 9.1.01: Service Pack 1

Remedy Single Sign-On 9.1 Service Pack 1 introduces new authentication methods and enhanced security features. The service pack introduces the following enhancements:

  • Kerberos authentication
  • Certificate-based authentication for CAC, PIV, and Smart Cards
  • LDAP authentication with SASL
  • Security enhancements

Note

The BMC Remedy AR System Help file for Remedy Single Sign-On version 9.1.01 that is provided on the product DVD in the BMC_Remedy_Action_Request_System_RSSO_9.1.01_doc.zip file does not install as expected.

To install the Help file, download the latest offline documentation from the Remedy Single Sign-On product download page that is available on the BMC Support site.
December 22, 2015 9.1.00 enhancements

BMC Remedy AR System 9.1 has been enhanced with the following new features and changes:

  • Centralized configuration available for more parameters
  • Improved search relevancy for Multi-Form Search (MFS)
  • Enhancements to armonitor
  • Field encryption
  • Improved functionality for BMC Remedy Deployment Application
  • Enhancements to Remedy Single Sign-On

Related topics

 



Getting started

 

Planning

 

Concepts, architecture, deployment, planning, and system requirements.

Installing

 

Information about installing the product and migrating product data.

Upgrading

 

Upgrade process, migration, and configuration.

Troubleshooting

 

Issues resolution, error messages, logs, and contacting Support.

Administering

 

Security, system administration, maintenance.

Integrating

 

Integrations with other products.


 


PDFs and videos

This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.

Info

When you export a custom PDF, you can select the topics to include. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

Ready-made PDFs of this space


Videos

The following table lists topics that contain videos that supplement or replace the text-based documentation.

Topic Duration (in minutes) Description
Configuring Remedy Single Sign-On for authentication 4.43

https://www.youtube.com/watch?v=ilE_eEtwTRM&feature=youtu.be

This video provides information about the authentication and integration details of Remedy Single Sign-On.
 

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Last modified by Olga Kutetska on Apr 15, 2019

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