This documentation supports the 9.1 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

Remedy Single Sign-On is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other resource with automatic authentication without providing the credentials again.

Release notes and notices
updated 26 Feb
This section provides information about what is new or changed in this space, including resolved issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.


To stay informed of changes to this space, place a watch on this page.


The following updates have been added since the release of the space:




December 5, 2017

Remedy Single Sign-On version 9.1.04 introduces the following features:

  • Support for OAuth 2.0 protocol
  • Authentication with OpenID Connect
  • Integration with BMC TrueSight Presentation Server
  • Integration with Innovation Studio
  • Change of redirection code of Remedy SSO agent
  • Support for Silent Upgrade
September 4, 2017 Service Pack 3 Patch 1

Remedy Single Sign-On Service Pack 3 Patch 1 introduces the following features:

  • Login name is case insensitive
  • Conversion of entered domain name to lower case
  • Restriction of changes to login name and group (role) name
  • Provision to have SAML IdP as first in an authentication chain
June 9, 20179.1.03: Service Pack 3

Remedy Single Sign-On 9.1 Service Pack 3 introduces the following features:

  • Realm support for Local User Management
  • Localization support for end user pages
  • LDAP groups support
  • Web agent enabling or disabling
Dec 5, 20169.1.02: Service Pack 2

Remedy Single Sign-On 9.1 Service Pack 2 introduces the following features:

  • IdP initiated log in and log out
  • Authentication chaining and fallback mechanism
  • Multi-Service Provider domain entry page
  • Single logout for SAML sessions
  • Session invalidation on agent
June 23, 20169.1.01: Service Pack 1

Remedy Single Sign-On 9.1 Service Pack 1 introduces new authentication methods and enhanced security features. The service pack introduces the following enhancements:

  • Kerberos authentication
  • Certificate-based authentication for CAC, PIV, and Smart Cards
  • LDAP authentication with SASL
  • Security enhancements


The BMC Remedy AR System Help file for Remedy Single Sign-On version 9.1.01 that is provided on the product DVD in the file does not install as expected.

To install the Help file, download the latest offline documentation from the Remedy Single Sign-On product download page that is available on the BMC Support site.

December 22, 20159.1.00 enhancements

BMC Remedy AR System 9.1 has been enhanced with the following new features and changes:

  • Centralized configuration available for more parameters
  • Improved search relevancy for Multi-Form Search (MFS)
  • Enhancements to armonitor
  • Field encryption
  • Improved functionality for BMC Remedy Deployment Application
  • Enhancements to Remedy Single Sign-On

Related topics




Concepts, architecture, deployment, planning, and system requirements.



Information about installing the product and migrating product data.



Upgrade process, migration, and configuration.



Issues resolution, error messages, logs, and contacting Support.



Security, system administration, maintenance.



Integrations with other products.
PDFs and videos

This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.


When you export a custom PDF, you can select the topics to include. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

Ready-made PDFs of this space

or register to view this page.


The following table lists topics that contain videos that supplement or replace the text-based documentation.


Was this page helpful? Yes No Submitting... Thank you