Benchmarking results for Remedy SSO 9.1.01
Remedy Single Sign-on (RSSO) is a new product of the BMC Remedy ITSM suite. Remedy SSO supports SSO integration of the AR Platform with other authentication products such as SAML.
This topic covers the first case of Remedy SSO 9.1.01 benchmark, where Remedy SSO is deployed as an independent service.
BMC built a dedicated setup for RSSO benchmarking. The following table describes servers in this setup:
|Server||Number of Server||Machine||OS|
|Remedy SSO server 9.1.01||1||VM with 4 vCPU 12 GB RAM||CentOS 7.1|
|Remedy AR server 9.1.01||1||VM with 2 vCPU 12 GB RAM||CentOS 7.1|
|Remedy Mid Tier 9.1.01||1||VM with 4 vCPU 12 GB RAM||CentOS 7.1|
|Microsoft SQL server 2012||1||Physical machine with 20 cores 512 GB RAM||Windows 2012|
All servers have LAN networking connections.
BMC Remedy Single Sign-On performance benchmark configuration settings for 9.1.01 describes the Remedy SSO server configuration settings that were used.
BMC measured Remedy SSO server response time and throughput for the following scenarios:
|Scenario||Workload description||Server Authentication Rate|
|A||540 users with every user login (and logout) with AR Authentication||19 requests/second|
|B||540 users with every user login (and logout) with KDC Authentication||25 requests/second|
RSSO performance load testing results summary
|Workload Description||RSSO Authentication - Response Time (second)||Average % of CPU Utilization|
- Timings reported above are server response times, excluding web browser rendering time. Timings were taken by using Silk Performer timer which measures server response times of the following HTTP requests.
- Give a VM with 4 vCPU, Remedy 9.1.01 RSSO uses only 7.5 percent of CPU resource and achieves 0.11 second average server response time when the workload is 19 Authentication requests per second.