Starting from version 9.1.02, Remedy Single Sign-On (Remedy SSO) supports authentication chaining as a fallback mechanism. Authentication chaining ensures that when the primary authentication fails, Remedy SSO invokes alternate authentication methods. The authentication failure can be due to an incorrect user name or password or due to unavailability of the Identity Provider (IdP) server.
Considerations before configuring authentication chaining
- While configuring the authentication chain, do not specify an IdP twice because the system executes the authentication chain sequentially and specifying an IdP twice might result in a loop.
- BMC does not recommend using Kerberos and certificate-based authentication types for chaining because some browsers, such as Firefox, have special restrictions related to the integrated authentication. The restriction requires that a machine with Remedy SSO must be in a whitelist to manage the Kerberos authentication type.
Supported authentication chaining
The following table lists the authentication types and other authentications with which you can chain them.
|First authentication type||Valid fallback authentication types|
|BMC Remedy Action Request System (AR)|
Note: if SAML is the first authentication and LOCAL is the second in the chain, fallback is used for retrieving user groups.
Authentication chaining workflow
If authentication fails, check whether the next IdP is SAML or non-SAML:
If authentication fails at all IdPs and there is no LDAP, AR, or LOCAL authentication defined in the chain, the system shows an authentication failure message. Otherwise, the system shows an error message on the Remedy SSO login page and prompts the user to retry.
If the authentication chain is configured as Kerberos or a certificate-based authentication as the first authentication method and LDAP/AR/LOCAL IdP as the reauthentication method, users are required to provide a user name and password at the time of reauthentication even though they might not have provided either earlier while getting authenticated through Kerberos or the certificate-based authentication.
If the authentication type is simply Kerberos or a certificate-based authentication or the authentication chain contains only the Kerberos or certificate-based authentication, users are reauthenticated automatically.