This documentation supports the 9.1 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu. Patch 1 for Service Pack 3

This topic provides information about fixes and updates in this patch and instructions for downloading and installing the patch.

EnhancementsFor information about enhancements in this release, see Enhancements.
Known and corrected issues

For information about issues corrected in this patch, see Known and corrected issues.Known and corrected issues

Downloading the patchFor download instructions, see Downloading the installation files.
Installing the patch

For information about installing Patch 1 for Service Pack 3, see: 


Patch 1 for Service Pack 3 provides the following enhancements:

Application domain conversion to lower case

When you enter the application domain during realm configuration, the entered details are converted to lower case.

Changes to local user management authentication

As an admin when you configure local user management authentication:

  • You cannot modify the login name and group (role) name after they are created.
  • Login name is case insensitive.

Order of SAML in an authentication chain

From this release, SAML IdP can also be used at the beginning of an authentication chain in order to support groups fallback.

Remedy SSO Agent - callback-url query parameter

From this release, a callback-url parameter is introduced for Remedy SSO Agent. If callback-url parameter is present, the end user is immediately redirected by Remedy SSO server to the specified callback url after the completion of the logout process.

Structural changes to documentation

Structural changes in terms of presenting related content in a single document are effected in the following documents:

In addition, the Troubleshooting documents are restructured to present the content under relevant sections.

 Related topics

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