This documentation supports the 22.2 version of BMC Helix Single Sign-On, which is available only to BMC Helix customers (SaaS). 

To view an earlier version, select the version from the Product version menu.

BMC

BMC Helix Single Sign-On 22.2

All versions
With BMC Helix Single Sign-On, your end users can present credentials for authentication only once in a multi software environment. Administrators enable single sign-on experience for applications, configure authentication methods, and review audit records.

Release notes and notices
updated 23 May

Learn what’s new or changed for BMC Helix Single Sign-On 22.2, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

BMC Helix ITSM 22.1 enhancements and patches

Date

Summary

Reference

April 22, 2022

Enhancements available in this release:

  • Login name policies for BMC Helix SSO administrators and local users

  • Change password support for the authentication chain that contains preauthentication
  • Set an environment parameter for the rsso-agent.properties file
  • Configure token timeouts for multi-tenant clients
  • Support for Java 11

See also Deprecated and discontinued features.

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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.



Setting up BMC Helix SSO administrator accounts

 

Manage user accounts who will have access to BMC Helix SSO.

Configuring the BMC Helix SSO server

 

Configure the maximum session time for end users, enable the account lockout for administrators and audit records.

Setting up end user authentication

 

Configure authentication of end users through a specified authentication method.

Administering

 

Set up administrator accounts, activate tenants, and secure sensitive data.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact BMC Customer Support.


Product trials

Product trials


Communities

Communities


Knowledge Base

Knowledge Base


Videos

Videos


PDFs and videos

This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.

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When you export a custom PDF, you can select the topics to include. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

Ready-made PDFs of this space

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Videos

The following table lists topics that contain videos that supplement or replace the text-based documentation.

 

Frequently asked questions

Here are some answers to the most frequently asked questions about the BMC Helix Single Sign-On product.

Related topics

Frequently asked questions about BMC Helix Single Sign-On


Identity providers do not automatically notify BMC Helix SSO about the password change. Hence, an end user's BMC Helix SSO session remains active until it expires, and is not revoked after password change on IdP. To force the logoff, and receive the request for entering a new password, an end user needs to ask a BMC Helix SSO administrator to delete all active sessions/OAuth of this end user.

You can change your password in the BMC Helix SSO Admin Console, in the Admin User Management. To change your password, select your user account name, and then edit your password as required. See Setting up BMC Helix SSO administrator accounts for more details about how to change the password of an administrator.

You can obtain the BMC Helix SSO server version information through the <RSSO Server>/config/server-status URL. You must be authenticated as a BMC Helix SSO administrator before that.

Yes, you can do this.

If the OpenID Issuer URL is configured for the OAuth 2.0, developers of third-party applications can retrieve the OAuth metadata from the BMC Helix SSO server by using the following autodiscovery URL: RSSO_host:RSSO_port/rsso/.well-known/openid-configuration.

Running this request in the browser window returns details about the OpenID Connect provider's configuration, including the URIs of the authorization, token, revocation, userinfo, and public-keys endpoints.

Multi-factor authentication is not implemented on the BMC Helix SSO side. BMC Helix SSO only supports scenarios where the Identity Provider that is configured in BMC Helix SSO for authentication has configured multi-factor authentication.

For example, if your application is integrated with the BMC Helix SSO server that is configured to use the SAML protocol to authenticate users accessing an application, then for the end users to pass the authentication flow, multi-factor authentication must be enabled and configured on the SAML Identity Provider.

Yes.

You can enable audit records for end-user events in the BMC Helix SSO Admin Console > General > Advanced > select the End-user events check box.

 

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