Setting up tenants
As a SaaS administrator, to enable the single sign-on experience for the customer company, you must first create a tenant on the Remedy Single Sign-On server, and then proceed with the onboarding tasks for this tenant.
The default tenant
The SAAS TENANT is the default tenant, which is available on the Remedy SSO server. Only a SaaS administrator has access to this tenant.
The SAAS TENANT has a predefined name and host, which you cannot modify. You cannot disable this tenant. You can only modify the default description.
To create a tenant
- Log in to Remedy SSO server as a SaaS administrator.
- On the navigation panel, click Tenant.
- Click Add Tenants.
- To add a tenant, complete the following fields:
- (Optional) Description
Note: The tenant name and tenant hostname must be unique.
- To enable the tenant, select the Enabled check box.
- Click Save.
To switch to the Admin Console view of a tenant
- In the List of Tenants, select a tenant.
- Click the pin button.
The information message is displayed above the navigation panel stating which tenant you have selected:
The Tenant field on the navigation panel displays the name of the tenant you have switched to.
Where to go from here
After you have created a tenant, create administrators for this tenant. For information about how to create a tenant administrator, see Setting up Remedy SSO administrator accounts.