Removing Remedy SSO integration from Remedy AR System and Remedy Mid Tier
To remove the integration between Remedy Single Sign-On and Remedy AR System, manually perform the steps described in this topic.
Note
You can successfully remove integration between Remedy SSO and Remedy AR System only if you have created a system backup before integrating with Remedy AR System.
To remove the integration between Remedy SSO and Remedy AR System server
- Stop Remedy AR System.
- Navigate to C:\Program Files\BMC Software\ARSystem\Conf and delete rsso.cfg.
Update <AR>/Conf/ar.cfg as follows:
External-Authentication-RPC-Socket:390695 Authentication-Chaining-Mode: 1 Crossref-Blank-Password: T
From the <AR>/Conf/ar.cfg delete the row that starts with:
Server-Plugin-Alias: ARSYS.AREA.RSSO ARSYS.AREA.RSSO
Navigate to C:\Program Files\BMC Software\ARSystem\pluginsvr, and delete rsso-area-plugin-all.jar.
In ARSystem\pluginsvr\, open pluginsvr_config.xml, and comment out the following rows:
<plugin> <name>ARSYS.AREA.RSSO</name> <classname>com.bmc.rsso.plugin.area.RSSOPlugin</classname> <pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/rsso-area-plugin-all.jar</pathelement> <pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/gson-2.3.1.jar</pathelement> <pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/slf4j-api-1.7.25.jar</pathelement> <userDefined> <configFile>C:/Program Files/BMC Software/ARSystem/Conf/rsso.cfg</configFile> </userDefined> </plugin>
Restart Remedy AR System server.
Note
If the 1053 error (
The service did not respond to the start or control request in a timely fashion
) is displayed, wait for several minutes. The service will start in some time.
To remove the integration between Remedy SSO and Remedy Mid Tier
Stop Tomcat installed on Mid Tier server.
In <Mid_Tier>/WEB-INF/classes/, delete or rename the following files:
- rsso-agent.properties
- log4j-rsso-webagent.properties (if any)
- rsso-log.cfg
Open the config.properties file that you have backed up, and update it as follows:
Review the current value of the following parameter:
arsystem.authenticator=com.bmc.rsso.plugin.authenticator.RSSOAuthenticator
Update the value of the parameter with the value set in the backed up file:
arsystem.authenticator=com.remedy.arsys.session.DefaultAuthenticator
Delete the following row:
arsystem.authenticator.sso.enckey=<the value generated from your backup>
In <Mid_Tier>/WEB-INF/web.xml, comment out the following rows:
<filter> <filter-name>RSSOFilter</filter-name> <filter-class>com.bmc.rsso.agent.RSSOFilter</filter-class> </filter> <filter-mapping> <filter-name>RSSOFilter</filter-name> <url-pattern>/*</url-pattern> </filter-mapping> <listener> <listener-class>com.bmc.rsso.agent.RSSOListener</listener-class> </listener>
Start Tomcat installed on Mid Tier server.
- In a browser window, log in to AR System to validate access to AR System/ Mid Tier.
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