This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Remedy SSO overview

Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi software environment that enables end users to enter credentials for authentication only once. After Remedy SSO authenticates the end users, they can automatically access any application protected by Remedy SSO without a need to provide the credentials again.

End users can change their AR passwords directly on the Remedy SSO end-user login page if an Remedy SSO administrator has enabled this functionality.

Related topics

Remedy SSO authentication methods

Based on your organization’s requirement, you can configure any of the following authentication methods to authenticate the users for various BMC and third-party applications:

  • Remedy AR server
  • SAML 2.0
  • LDAP
  • Kerberos
  • Certificate-based authentication
  • Local (Remedy SSO server) authentication
  • OAuth 2.0
  • OpenID Connect
  • Preauthentication

The following video provides information about configuring Remedy SSO for authentication.


The following video shows an older version of Remedy SSO. Although there might be minor changes in the user interface, the overall functionality remains the same.

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